Sarah Wolfenberg, and her husband, Jordan, have a fairly simple equation for growth at their three dealerships in Michigan: Acquisitions + System Implementation =
Dealer-conducted seminars run the risk of devolving into an infomercial, but Dave Atkinson knows how to skirt the line between education and blatant self-promotio
When Darrell Golden became service manager for multiline dealer Midland Powersports in Midland, Texas, the most common complaint among customers was that they cou
Matt Flintrop, service manager for House of Harley-Davidson, a Top 100 dealer in Milwaukee, has invented a way for his service advisors and technicians to communi
Bartels’ Harley-Davidson in Marina Del Rey, Calif., is a case study in how the Big Twin customization market has changed since 2007. During the customizatio
When Jay Cheesman first started working as a service consultant for Conrad Harley-Davidson, a Top 100 dealer in Shorewood, Ill., he noticed that the service depar
As the crest of a swollen Mississippi River rolls downstream toward Louisiana, dealers in affected areas report their businesses are so far safe from the water, b
You may think your great customer service or your competitive prices will entice new customers. But if you don't sweep your parking lot or keep up with the landsc
National Retail Federation President and CEO Matthew Shay on May 10 applauded the jobs agenda unveiled by the White House Jobs and Competitiveness Council.
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ONE OF THE SPECIAL joys of riding a motorcycle is finding a lonely road in the middle of nowhere. There’s no traffic, the towns are miles apart, and it&rsqu
DEAR GRANDMA and Grandpa, I hope things are going good up there in Heaven. Spring is here, and that’s always a good thing for us in the motorcycle industry.
WHAT DOES A motorcycle rider look like? Or an ATV enthusiast? Do they wear their hair a certain way? Do all men have mustaches? Do all women wear lots of dangling
