Sales Managers

Steps in building a sales process Key Points Fit your mannerisms with those of the customer Apply presentation skills Overcome ob

If you're doing it by the book, you may be losing out Key Points Dangers of selling trade-ins before they're reconditioned

The OEMs often impose a vehicle delivery process on their dealerships. What locks these dealers into this organized, determined process is the customer satisfacti

Why wait for the next customer service index scores from your OEM? Take action now. This series of columns goes through the development stages for a dealership pu

Do youngsters mega-tasking at lightning speeds irritate you? These tweens to 20-somethings could be called the Constant Stimulation Generation. They're pulsa

Weather woes, slowing sales and staffing challenges are major issues for large-volume dealers, according to those attending a luncheon roundtable hosted by Advans

A growing number of Vespa/Piaggio dealers report they are unhappy with the company's expansion efforts in the United States, saying that the OEM is poaching

Stock strong products that earn their space Some big brands are well known and easy to sell, but do they have good customer and dealer suppor

Remember the days when chrome and billet were strictly the purview of the V-twin crowd? When slammed and stretched came with 45 degrees of rake? When unsprung wei

The first people customers usually see when they enter your store are the sales staff. Now that our new dealer principal has purchased the existing dealership, wr