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Dealernews Digital Edition
The Learning Experience
Dealer Expo Updates
Federal authorities crack down on bogus 'Fair Guide'
MIC names Blackwell chairman, Burleson vice chair
Dealer Expo: Lots of options for riding and driving
Rider communication systems adding features to broaden appeal
Dealer Expo: That's a wrap!
Apr 1, 2011
Dealing with difficult customers off-site
For most of us, time off leads to some type of powersports entertainment. The problem is, many of us shy away from places and events that attract our own customer
Mar 21, 2011
New chassis highlight 2012 Arctic Cat snowmobiles
Arctic Cat has unveiled its 2012 snowmobile lineup featuring two new chassis and a range of new technology. All are listed now on the company’s website, www
Mar 4, 2011
Polaris unveils nine new snowmobiles for 2012
Polaris has unveiled nine all-new snowmobiles for 2012 and has diversified its sled offerings with its Pro-Ride Chassis, which according to Polaris is the first t
Feb 9, 2011
Videos: BRP touts new rMotion rear suspension for Ski-Doo sleds
“The suspension others said was impossible” is how BRP is describing the new rMotion rear suspension for 2012 Ski-Doo MX Z X and MX Z X-RS sleds. The
Feb 1, 2011
Three revenue-generating ideas for your P&A department
About two years ago I acted as moderator for a Harley-Davidson dealer seminar that involved a panel of six top-selling dealerships in the category of parts and ac
Jan 4, 2011
Why customers don't need us telling them what to spend
I’ve been teaching something that I call “the feel factor” for several years. It came about as the result of having one particular class of P&am
Nov 1, 2010
Empower your staff to resolve their own issues
Lately I’ve had a number of service and parts employees asking the same question: “How can I handle customer complaints and unreasonable demands bette
Oct 4, 2010
Your service department bucket list
For most service departments, the seasonal slowdown has begun. While bad for business, it’s an excellent time to create your service department bucket list.
Sep 1, 2010
Merchandise your write-up area
Want to make your job easier, make your customers happier and increase sales all at the same time? The answer lies in two words — service merchandising. The
Aug 2, 2010
Service department: Operate at your peak
This story originally appeared in the Dealernews August 2010 issue. Last month I wrote about the tracking of three key measures in service: productivity, efficien
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Road-tested: REV’IT, Arai, Leatt adventure-touring gear
UNLESS YOU LIVE under a rock, it’s pretty clear that adventure touring is the 'next big thing' right now.
Online vehicle sales cheat everyone
A COUPLE OF MONTHS AGO I received an email from a dealer on the West Coast complaining about the continued lack of federal and state enforcement of laws governing
Don’t let W-Time turn into ‘WTF?!’ time
BY NOW, YOU'RE smack-dab in the middle of the busy season. Now is when the service department should be knocking down the highest revenue of the year.
Attention, dealer principals: This lesson is for you
DOES YOUR DEALERSHIP have an owner marketing plan for the fast approaching third and fourth quarters of this year?
Drowning in a sea of 'sameness'
IS IT JUST ME, or are all motorcycle shops starting to look the same?
Dealernews Digital Edition
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