Snowmobiles

For most of us, time off leads to some type of powersports entertainment. The problem is, many of us shy away from places and events that attract our own customer

Arctic Cat has unveiled its 2012 snowmobile lineup featuring two new chassis and a range of new technology. All are listed now on the company’s website, www

Polaris has unveiled nine all-new snowmobiles for 2012 and has diversified its sled offerings with its Pro-Ride Chassis, which according to Polaris is the first t

“The suspension others said was impossible” is how BRP is describing the new rMotion rear suspension for 2012 Ski-Doo MX Z X and MX Z X-RS sleds. The

About two years ago I acted as moderator for a Harley-Davidson dealer seminar that involved a panel of six top-selling dealerships in the category of parts and ac

I’ve been teaching something that I call “the feel factor” for several years. It came about as the result of having one particular class of P&am

Lately I’ve had a number of service and parts employees asking the same question: “How can I handle customer complaints and unreasonable demands bette

For most service departments, the seasonal slowdown has begun. While bad for business, it’s an excellent time to create your service department bucket list.

Want to make your job easier, make your customers happier and increase sales all at the same time? The answer lies in two words — service merchandising. The

This story originally appeared in the Dealernews August 2010 issue. Last month I wrote about the tracking of three key measures in service: productivity, efficien