Snowmobiles

NO RACER BACKS OFF ON THE LAST LAP, right? Then why do so service departments start strong but finish weak when repairs go longer than expected? I had such an e

I'VE BEEN READING A LOT OF MANUFACTURER INTERVIEWS LATELY, and one opinion keeps popping up: In the current business climate, dealers should not rely on vehi

Seems as if every month I read about the death of another motorcycling pioneer. It's sad to say goodbye to these old-timers. No longer will we hear their sto

Collision repairs may require dozens upon dozens of different parts to return a wrecked bike to its previous condition. During the wreck repair project it's

I wish I had 10 bucks for every dealer who's complained about staff turnover and then, almost in the same breath, admitted to having a compensation package l

Techniques of an Expert Salesperson At Dealer Expo last February, I saw Jon Geving, Parts Unlimited's brand manager for Nolan Helmets, t

Introducing new customers to the department Selling and service are two words that don't mix well for most service department employee

Brake service isn't scary, it's profitable Key Points Know your products Know your customers Stick to sound service practices

In the March issue I wrote about dealerships whose departments work well together. I've never seen a successful store that doesn't have a thriving cross

I just returned from Harley-Davidson's winter dealer meeting in Orlando, Fla. While there I had the pleasure of speaking to dozens of people. The question I