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Dealernews Digital Edition
The Learning Experience
Dealer Expo Updates
Federal authorities crack down on bogus 'Fair Guide'
MIC names Blackwell chairman, Burleson vice chair
Dealer Expo: Lots of options for riding and driving
Rider communication systems adding features to broaden appeal
Dealer Expo: That's a wrap!
Feb 1, 2008
Don't Take It Out On The Customer
NO RACER BACKS OFF ON THE LAST LAP, right? Then why do so service departments start strong but finish weak when repairs go longer than expected? I had such an e
Jan 1, 2008
Floor Bike Flourish
I'VE BEEN READING A LOT OF MANUFACTURER INTERVIEWS LATELY, and one opinion keeps popping up: In the current business climate, dealers should not rely on vehi
Nov 1, 2007
Life Support for Old Hogs
Seems as if every month I read about the death of another motorcycling pioneer. It's sad to say goodbye to these old-timers. No longer will we hear their sto
Oct 1, 2007
Collision repairs may require dozens upon dozens of different parts to return a wrecked bike to its previous condition. During the wreck repair project it's
Sep 1, 2007
I wish I had 10 bucks for every dealer who's complained about staff turnover and then, almost in the same breath, admitted to having a compensation package l
Aug 1, 2007
Techniques of an Expert Salesperson At Dealer Expo last February, I saw Jon Geving, Parts Unlimited's brand manager for Nolan Helmets, t
Jul 1, 2007
Introducing new customers to the department Selling and service are two words that don't mix well for most service department employee
Jun 1, 2007
Providing Brake Service is Profitable
Brake service isn't scary, it's profitable Key Points Know your products Know your customers Stick to sound service practices
May 1, 2007
One for All, and All for One
In the March issue I wrote about dealerships whose departments work well together. I've never seen a successful store that doesn't have a thriving cross
Mar 1, 2007
Fuel for Thought: Cross-Functional Harmony
I just returned from Harley-Davidson's winter dealer meeting in Orlando, Fla. While there I had the pleasure of speaking to dozens of people. The question I
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Road-tested: REV’IT, Arai, Leatt adventure-touring gear
UNLESS YOU LIVE under a rock, it’s pretty clear that adventure touring is the 'next big thing' right now.
Online vehicle sales cheat everyone
A COUPLE OF MONTHS AGO I received an email from a dealer on the West Coast complaining about the continued lack of federal and state enforcement of laws governing
Don’t let W-Time turn into ‘WTF?!’ time
BY NOW, YOU'RE smack-dab in the middle of the busy season. Now is when the service department should be knocking down the highest revenue of the year.
Attention, dealer principals: This lesson is for you
DOES YOUR DEALERSHIP have an owner marketing plan for the fast approaching third and fourth quarters of this year?
Drowning in a sea of 'sameness'
IS IT JUST ME, or are all motorcycle shops starting to look the same?
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