Columnists

A couple of months ago I finally renewed my membership in a particular organization. (Yes, I’d let it lapse, but due to some personal reasons I forgot and l
Mary  Slepicka
A dealership’s reputation has a lot to do with how its service department performs.
Dave  Koshollek
During this past winter I was contacted by a dealer who’d recently bought an underperforming store struggling to generate floor traffic.
Rod  Stuckey
DEAR GRANDMA AND GRANDPA, I hope y’all are fine up there in Heaven. We are fine down here in Dallas. The long stinkin’ winter is finally over and I am
Rick  Fairless
The reason I love this gig is not because of the motorcycles, or the PG&A, or the racing, or the events. It’s because of the dealers. I get no bigger ki
Mary  Slepicka
PUNTA GORDA, Fla. — Bill Shenk’s Destination Powersports finished the year ended Dec. 31 on a flat note, but overall the dealership posted a strong pe
Joe  Delmont
I HAD THE PLEASURE of attending a Triumph Motorcycles North America event earlier this year, and it reminded me that 2014 marks the 20th anniversary of the brand&
Mike  Vaughan
For many dealers, spring means bulking up inventory levels and hiring additional staff. It also means training your staff to offer the best customer service and s
Tory  Hornsby
It’s getting busy now, and that’s when we’re more likely to slip into 'robot mode' -- when we focus too much on the task and not enough
Dave  Koshollek
IT IS HARD TO BELIEVE that 20 years have passed since Triumph decided it was time to set up shop in the United States.
Mike  Vaughan
Editor's Note: Who else could review the new Triumphs but our own Mike Vaughan? He takes the Commander for a spin and then the LT home, where he gets a thumbs
Mike  Vaughan
In the last six months I have heard people refer to the geographical area between New York and California collectively as “the fly-over states.” Now,
Mary  Slepicka
... December move takes time away from sales PUNTA GORDA, Fla. — Bill Shenk’s Destination Powersports dealership finished the year ended Dec. 31, 201
Joe  Delmont
Obtaining consistent dynamometer test results requires disciplined actions when setting up the vehicle and performing the tests themselves.
Dave  Koshollek
MANY FACTORS contribute to a dealership’s ability to achieve continual growth year after year, but one of the biggest and most influential components is the
Rod  Stuckey
Dear Custom Motorcycle Industry, I’m writing you today out of much love and respect. 
Rick  Fairless
IN THE FALL RUSH of superhero action movies and Halloween-timed gore fests, I’d like to recommend a documentary just now being released, called “Why W
Mary  Slepicka
Dealernews is known for placing a Top 100 Dealer on its cover. Every month we send out a photographer to do an exclusive photo shoot with a winning dealership we&
Mary  Slepicka
WITH SPRING just around the corner I wanted this article to be more than just a rah-rah-ree get fired up message. So this article hits on a powerful topic that wi
Tory  Hornsby
WE JUST PASSED the busiest season for product returns. Hopefully your dealership handled yours with a style and consistency that developed stronger customer relat
Dave  Koshollek
LAS VEGAS, Nev. - The 23rd annual MidAmerica auction was the weekend of Jan. 9-11.  The major difference between this auction and the previous ones was the p
Mike  Vaughan
I just returned from the International Motorcycle Show in Long Beach. I assume most people go to see the new motorcycles, new aftermarket offerings and possibly t
Mike  Vaughan
It’s harder to do, but if you sell a vehicle for a bit more you can double what goes to your bottom line, says Bill Shenk
Joe  Delmont
HAVE you put considerable thought into what specific strategies you can implement to outperform your financial results of 2013?  
Rod  Stuckey
THE INDUSTRY cannot move forward until dealers start talking to consumers and the industry starts talking to dealers.
Mike  Vaughan