The “Talk to Me” integration, built into the Sales module of LightspeedNXT, allows dealers, with the consent of customers, to pass information to Progressive. The customer will receive a call within minutes from a licensed insurance representative to discuss available insurance options and provide peace of mind about the total cost of ownership.
The click-to-quote integration is free to dealers already on LightspeedNXT and is available for use on version 3.9.3 of the software that was released on September 2010. Click here for a video tutorial onthe new interface. The initial rollout of the “Talk to Me” feature is only available in the following states at this time:
- New Hampshire
- West Virginia
“Now dealers can help their customers get important protection beyond essential safety gear,” said John Seitz, senior sales representative at Progressive. “As the number one provider of motorcycle insurance, we understand what bikers want and need to protect their ride. Now dealers can help customers get insurance quickly as well as improve their customer service and closing ratios.”
Laurn Rice, VP of sales for ADP Lightspseed said of the integration, “It helps the dealer provide the best customer service and close more deals without having to make further investments or introducing new time consuming procedures. It’s simple, it’s fast, and it’s going to help dealers make more money.”
From a press release. Posted by Dennis Johnson