Dealership Call Center, a division of Dominion Enterprises, has introduced Online Reputation Pro, a management suite of tools for tracking and influencing their online reputations.
“Eighty-seven percent of customers decide to make a purchase after reading favorable reviews,” says Kelvin Stroud, dealer development tools product manager for Traffic Log Pro. “It is critical that our powersports dealerships embrace a proactive approach to not only track but influence what is being shared about their stores online.”
Online Reputation Pro provides real-time feedback along with reviews of a dealership’s website. At the core of this system is technology that allows distribution options to a variety of review websites.
Reputation specialists work with dealerships to nurture online reputations and shape brand perceptions through:
- Profile: A dealership’s profile and history are professionally written and distributed to top sites and destinations.
- Track: A dealership’s online reputation is tracked with an established action plan in the event of negative reviews.
- Influence: A dealership’s reputation is controlled and elevated through the process of obtaining and distributing customer reviews to various online review sites.
Dealership Call Center is designed to help dealerships manage relationships with their customers through call center services and reputation feedback. For more information, call 855-435-785, ext. 4.
Posted by Holly Wagner
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