Powersports shops have a reputation for getting behind American soldiers, but one Indiana paint shop went the extra mile and got a special thank-you from a soldier serving in Afghanistan.
Jason Higgins, an Air Force master sergeant and firefighter, visited Bad Dad Custom Motorcycle Finishes in Fort Wayne to meet the staff that had been supporting him and his unit online for months.
He wrote a long letter to the editor of the Fort Wayne News-Sentinel detailing the relationship.
Higgins contacted Bad Dad’s Derk Hinsey to see about a paint job for his bike before he deployed in 2002. Higgins was impressed with the business and the two became friends from afar.
“Before my [latest] deployment last March, I decided my motorcycle needed a revised look. As I readied for deployment, the bike was disassembled, and the parts were mailed off for their new makeover,” he wrote. “From the very beginning of our deployment, the folks at Bad Dad were amazing! The tenacious attention to detail was there as usual but they kicked it up a notch with their unabashed concern for our need of comfort items at our Forward Operating Base (FOB).” The store staff kept in touch with 37 Air Force personnel in Higgins’ unit, and even sent them a box of Bad Dad apparel.
“This enabled us to take a stress-free (as much as it can be at an FOB) day, have an amazing time taking photos and be able to have some semblance of normalcy,” Higgins wrote. “They always took time to let us know how much our efforts were appreciated at home and how they were touched by seeing our appreciation.”
The rest of the story is a remarkable testament to the value of customer service and a tribute to a business that make the soldiers’ lives a little better while they were overseas. Read it here.
Posted by Holly Wagner
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