Job of the Week, March 18-22: Service writer, Midwest dealership

Publish Date: 
Mar 18, 2013

In partnership with powersports recruiting firm Lonski and Associates, Dealernews presents the Job of the Week for March 18-22.


INDIALANTIC, Fla. - Lonski and Associates announces a job opening for a service writer for a multi-store franchised dealership in the Midwest. Compensation was not disclosed.

The service writer is responsible for promptly and courteously greeting all service customers, accurately obtaining all information for work orders, fully explaining the work required to the clients, and obtaining proper authorizations for the service work to be completed.

More specifically, the service writer:

  • Greets incoming customers and writes up work orders - this involves responding to customers' questions, performing a complete walkaround of the units and suggesting any additional repairs that may be needed, unloading the vehicle, providing advice as requested and delivering estimates on all repairs.
  • Works with manufacturers and technicians as needed - this involves making sure technicians have all the necessary information to complete repairs, completing and filing warranty claims accurately, retaining failed parts and returning them to the manufacturer if requested, obtaining parts from the Parts Department for the technicians' repair orders, and moving and staging units in and out of the shop as needed.
  • Handles customer relations - including answering the phone and providing information to clients, arbitrating customer disputes, receiving written authorizations and deposits on all repairs of $1,000 or more, working with manufacturers on customers' concerns, retaining worn or broken parts for customer review, explaining the work performed and starting every vehicle to demonstrate that it is working properly to the customer, and then loading the customer's vehicle upon completion.
  • Handles parts ordering - including ensuring that all special orders are on the repair order and then are ordered in a timely fashion, working with the Parts Department and keeping customers and technicians advised of any back-ordered parts, and obtaining the GM's authorization before any parts are discounted.

The service writer also is responsible for keeping his or her work area clean and organized, assisting the technicians in maintaining the cleanliness and organization of the shop, assisting technicians in moving units in and out of the service area, and assisting with any unforeseen issues as required. The service writer reports to the service manager.

Those interested may contact Jay Wadzinski at Lonski and Associates for further information: via email at jay@henrylonski.com, and via phone at 321-327-7619.

Posted by Mary Slepicka