Mitchell International Revs Up Partnership With H-D

Harley-Davidson, Inc. will market and sell Mitchell International's UltraMate Motorcycle estimating system directly to its dealers under a new partnership.

The system includes extensive Harley-Davidson model coverage as well as a comprehensive list of Harley-Davidson upgrade accessories.

UltraMate Motorcycle eliminates the time spent manually entering repair estimate data and makes importing estimates into shop management systems easier, according to Mitchell. Users of UltraMate Motorcycle for Harley-Davidson reported a reduction in per-estimate time from an average two to three hours to less than 30 minutes, with a typical user reporting an average estimate time of 15 minutes. This equates to an average of 15 to 25 hours saved per month.

"In the bike business, there are significant seasonal and repeat customer factors at work, so shorter repair cycle times translate into happier customers and a more profitable shop," said Robert Carey, parts and service manager, Harley-Davidson of Danbury, an early adopter of the new estimating system. "UltraMate Motorcycle has enabled our shop to reduce cycle times by quickly creating fair and accurate motorcycle repair estimates that our insurance partners can understand and readily accept."