More risky behaviors: Quiz answers

Publish Date: 
Jul 25, 2012
By Dave Koshollek

Here are the answers to Dave Koshollek's "Risky Behaviors" quiz.

  1. A safety recall applies to the vehicle. That’s why we use the VIN, not the owner’s name to verify the safety recall was completed. Even though the current vehicle owner will have been notified of the safety recall by letter from the manufacturer, the dealership is responsible to perform safety recalls on the brands of vehicles they sell, regardless of who sold it.
  2. A safety recall does not expire. A best practice is to check in all vehicles for service or sale and perform any safety recalls needed. No matter how old the vehicle is, my recommendation is to perform the safety recall free of charge to the customer. Afterward, process the safety recall with the vehicle manufacturer for reimbursement.
  3. The manufacturer’s Service Bulletin typically has the directions regarding how to perform and process the safety recall.
  4. The dealership should never put a vehicle into use if it needs a safety recall performed. In fact, selling a new vehicle with a safety recall outstanding is a federal offense. If the buyer was injured due to an outstanding safety recall, the dealership could be held responsible.
  5. Do not send customers to another dealership to have the safety recall performed, unless you are not a dealership for that brand of vehicle. Most dealership franchise agreements require the dealership to perform warranty repairs on the brand they sell, and that would include safety recalls. Top-performing dealerships encourage customers to bring in their vehicles for a safety recall remedy even if they bought the bike at another dealership. While the customer is in for the recall, the Service advisor can upsell other services and accessories the customer needs or wants.
  6. Do not charge the customer to perform the safety recall. (Also see the answers for questions No. 2 and 5.) You also can go to www.NHTSA.gov and type “Safety Recalls Campaigns” into the search box for specific directions regarding who is responsible for payment.
  7. If you encounter a vehicle that appears to have the safety recall performed, but your electronic check indicates it has not been completed, you should 1) contact the manufacturer, because the safety recall registration may be in process; or 2) perform the safety recall again and submit it that day. Be sure to hold on to the repair order and do a screen print of the website page that indicated the safety recall was not performed, just in case the manufacturer requires proof.
  8. When bikes are stolen, wrecked beyond repair or modified such that the safety recall cannot be completed, you should contact the manufacturer with that information so they can process the exception.