For the next couple of months, MotoAdvisor Inc. will be rolling out a series of updates for SchedulePower2, a Web-based software program for managing service departments. The first update, available now, improves the service staff’s ability to manage appointments.
The update includes internal reminders, linked appointments and scheduling around lunch breaks.
Internal reminders allow service writers to set alerts to remind them to contact customers for approval, check on back-ordered parts or any other task.
A screenshot from the reminder setup page:
A screenshot showing two reminders:
The new "Link Appointment" feature is testimony to the fact that SchedulePower2 is not just a customer appointment system, but also assists in dispatching repairs to technicians. “Not every service job goes as planned, and future time needs to be reserved for waiting on parts or expanding the job,” MotoAdvisor notes. “Once the vehicle is set aside, it is too often forgotten. Rather than leaving the appointment incomplete, now service writers can create a new appointment on the tentative date and link it to the old appointment record, which will automatically transfer details and notes. This feature provides a much more accurate history of the work being provided, and it prevents the job from being forgotten.”
The "Link Appointment" button:
The Link Appointment list:
The last feature of the update is the ability to book around lunches. Now when service writers set appointments, SchedulePower2 considers that the appointment will overlap the lunch. The time of the appointment is adjusted, making it easier to sell all of the technician’s time in the day. “Having the ability to book around lunches ensures ever hour is accounted for (both on the clock and off the clock),” MotoAdvisor says. “When time is what you sell, accounting for every minute matters.”
A screenshot showing a service writer selecting a tech's lunch period:
The period indicated in the schedule:
Myra Hight is CEO of the Zephyr Cove, Nev.-based company. “Our team has been hard at work taking feedback from our customers and thinking of innovative ways our service department application can be improved,” she says. “We’ve spent our winter making our application better for the department it supports, to know it is the best solution for any service center that wants to improve their sales and improve the quality of their customer’s experience. This attitude has helped our company increase its sales by 70 percent, and we look forward to doing the same in 2011.”
MotoAdvisor claims SchedulePower2 increases service department profitability while allowing employees to always deliver on their promises to customers. The software can be implemented and learned in just a few days, the company says.
Interested dealers can contact Josiah Taulbee, dealer development director, for a free preview and to discuss a 30-day risk-free trial in their dealership. Call 800-988-5169, ext. 3, or log on to www.motoadvisor.com
Posted by Arlo Redwine