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The Learning Experience
Dealer Expo Updates
Dealer Expo welcomes the Retail Owners Institute
ROI to combat 'Retail Darwinism' at 2014 Dealer Expo
ADP Lightspeed hires former Amex exec to lead learning program
Dealer Expo early registrations already top 2,000
Roadsmith to sponsor trike ride at Sturgis Buffalo Chip
Dealernews - January 01, 2011
Maverick Motorsports: Sleds, hogs and profits
Most snowmobile dealers can only hope for heavy snow, but for Maverick Motorsports of Laramie the white stuff is a certainty. The Top 100 retailer is the sledding
Dealer Lab: Profitability continues in October
Editor’s note: The Dealer Lab project is a joint effort between Dealernews and PowerHouse Dealer Services, a consulting firm run by former dealer Bill Shenk
Why customers don't need us telling them what to spend
I’ve been teaching something that I call “the feel factor” for several years. It came about as the result of having one particular class of P&am
Service Tools and Shop Equipment
CruzTools’ 3/8-inch-drive socket bit sets made the top 10 during Dealer Expo’s Kickstart product competition. Marketed as being high-quality but affor
5 Questions: Mark Menlove, Winter Wildlands Alliance
Land use is a touchy subject for snow and off-road dealers, often spurring an us-against-them mentality for most parties involved in the heated debate. But Mark M
Column: Eric Anderson
One size doesn't fit all
The bicycle industry spends much more time and effort fitting their customers to their machines than does the powersports industry. Perhaps because bicycles are m
Column: Mike Vaughan
Kawasaki teams with Costco for trial sales program
Just before Thanksgiving I was in my local Costco store, gathering up supplies for our holiday supper. As I neared the checkout line, I saw a flash of a familiar
Benchmade releases Harley-inspired Venom knife
The Venom 13175 knife by Benchmade has a 3.57-inch blade, and measures in a little over 8 inches when opened. The knife employs the Optimiser Assist Mechanism, an
Progressive introduces 970 piggyback shocks
Progressive Suspension’s race- inspired 970 series piggyback shocks are currently available for the Harley XR1200 and Dyna models, with others to be release
Strap Sack is a storage solution
The inexpensive Strap Sack is designed to store excess tie-down straps and ratchet, while in use or not. The sack attaches to existing tie-downs and becomes part
RWD releases sleek convex mirrors
Wide-angle convex mirrors from Russ Wernimont Designs add a custom look to any bike. The universal-fit mirrors are available in contoured and diamond designs, in
New Sudco Kawi replica exhaust system
From Sudco International comes an exact replica muffler assembly for the vintage 1969-1971 Kawasaki H-1 500cc triple-cylinder bike. The system includes three indi
Ron Wood releases Can-Am Commander systems
Ron Wood Racing has released a dual exhaust muffler conversion and a single exhaust muffler conversion, both of which use the Can Am Commander’s stock headp
Dealer Expo 2011
Don't miss these events at Dealer Expo 2011
OVER THE PAST few months, we’ve outlined some of the new and exciting things being implemented to make Dealer Expo 2011 a more valuable experience fo
2010: Good Riddance
Manheim's Karen Braddy: We'll stay close to the customer
Karen Braddy, general manager Manheim Specialty and Heavy Truck & Equipment, on what she gleaned from 2010. Dealernews: What is your game plan for taking on 2
David Zemla, Progressive Suspension: 'We turned our sales focus to training'
David Zemla, Progressive Suspension's marketing expert, on what he gleaned in 2010. Dealernews: What is your gameplan for taking on 2011? What specific changes ar
Don Owens, Dothan Powersports: Mind your inventories
Store shot, Dothan Powersports.Don Owens, owner of Dothan Powersports in Dothan, Ala., reflects back on 2010. “We made most of our changes necessary to wea
Craig Stokebrand, Kearney Yamaha: Details are key
Craig Stokebrand, owner of Kearney Yamaha in Kearney, Neb., reflects back on 2010. “The effect 2010 had on our business was absolutely positive. We went in
Rick Fairless, Strokers Dallas: 'I would have cross-trained more'
Rick Fairless, owner of Strokers Dallas, Top 100 dealer and Dealernews columnist, reflects on 2010. Dealernews: What is your gameplan for taking on 2011? What spe
Mike Jackson: We made the hard decisions early
Mike Jackson, Internet manager for World of Powersports in Decatur, Ill., reflects back on 2010. "2010 saw double-digit growth in our Internet parts business, an
Kathy Jo Porter: 'I could write a book'
Store shot of Bend Euro Moto. Kathy Jo Porter, and her husband, David Bingham, are the former owners of Bend Euro Moto in Bend, Ore. Due to a number of circumstan
John Beldock, Erico Motorsports: 'Playtime is over'
John Beldock, co-owner of Erico Motorsports, a Top 100 Dealer of the Year in Denver, Co.Dealernews: What is your gameplan for taking on 2011? What specific change
Eric Slagle, Powersports of Joplin: 'Hedging our bets for 2011'
Powersports of Joplin's showroom.Eric Slagle, general manager of Powersports of Joplin, a Top 100 dealer in Joplin, Mo., on what he gleaned from 2010. "We are he
Joel Martin, MRP: 2011 will be 'about service'
Joel Martin, president of Martin Racing Products, on what he learned from 2010. "I think dealers need to stop spreading themselves too thin, with too many su
FMF's Doug Muellner: Take 20 'exceeded' expectations
Doug Muellner of FMF Racing talks with Dealernews about what he learned from 2010. Dealernews: What is your gameplan for taking on 2011? What specific changes are
Eric Buell: 'Things can?t be much worse than from where we came'
Erik Buell, of Erik Buell Racing, on what insights he got from 2010. Dealernews: How was your 2010? Buell: Well, I can give you a quick synopsis, since we donR
Harry Watts Jr.: It's about contribution per person
Store shot, Andy's Cycle Sales of Hazard.Harry Watts Jr., owner of Andy’s Cycle Sales of Hazard in Hazard, Ky., reflects back on 2010. “In 2010 I lea
John Schaller, House of Harley-Davidson: adding inventory, hiring staff
Store shot, House of Harley-Davidson. John Schaller, owner of House of Harley-Davidson in Milwaukee, Wis., on what he learned in 2010. "We expect business in 201
Brian Klock: Employees should pull away from their computers
Brian Klock, owner of Klock Werks in Mitchell, S.D., reflects back on 2010. “Some of the most valuable lessons I learned for 2010 revolve around our busine
Motonation's Bill Berroth: Don't back off promotions
Bill Berroth, president of Motonation, on what he learned in 2010. Dealernews: What is your gameplan for taking on 2011? What specific changes are you making?Bill
Mark Moses, Indian Motorcycle Charlotte, sees steady growth
Store shot, Indian Motorcycle Charlotte.Mark Moses, owner of Indian Motorcycle Charlotte in Lowell, N.C., reflects back on 2010. “My perspective may be ver
Steve Seltzer: Leaner, meaner dealership in 2011
Store shot, Steve Seltzer Honda.Steve Seltzer, owner of Steve Seltzer Honda in Altoona, Pa., reflects back on 2010. “Ah, what’s the saying? ‘If
Danny Manthis, Doug Douglas Motorcycles: We focused too much on unit sales
Store shot, Doug Douglas Motorcycles.Danny Manthis, owner of Doug Douglas Motorcycles in San Bernardino, Calif., reflects back on 2010. “By the end of 2010
Andy Lee, Metal Mulisha: 'A brand in demand will still thrive'
Andy Lee, West Coast and international sales manager for Metal Mulisha, reflects back on 2010. “In 2010, we learned that even in amidst a recession, a bran
Honda's Dan Wright: 'Our efforts have remained the same'
Dan Wright, Sr. manager of National Field Sales for American Honda Motor Corp., on what he gleaned from 2010. Dealernews: This last year wasn’t greatest yea
Yamaha's Bob Starr: 2010 was a 'cleansing year'
Bob Starr, general manager of communications at Yamaha Motor Corp. USA, on what he gleaned from 2010. Dealernews: How did 2010 affect you the most? Starr: It was
Jen Muzzillo, StreetFX: No missteps made
Jen Muzzillo, marketing director for StreetFX (Buztronics), on the company's 2010 experience. Dealernews: What is your game plan for taking on 2011? What specific
Steve Menneto, Victory Motorcycles: 'We're ready to rock'
Steve Menneto, general manager of Victory Motorcycles, on what he gleaned in 2010. Dealernews:How did 2010 affect you the most?Menneto: Victory Motorcycles was
Zachary Materne: 'We are making two big investments'
Zachary Materne, general manager of sales for The Transportation Revolution European Motorbikes in New Orleans, reflects back on 2010. Dealernews: What is your ga
2010: Good riddance, say most in the powersports industry
It came, you saw, you conquered. We asked you, our dealers, distributors and manufacturers, what mistakes you made in 2010, what you learned and what you plan on
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The card read 'WOMAN'
A couple of months ago I finally renewed my membership in a particular organization. (Yes, I’d let it lapse, but due to some personal reasons I forgot and l
Service generates profits beyond parts counter
A dealership’s reputation has a lot to do with how its service department performs.
Do the math: premiums can spur interest and drive traffic
During this past winter I was contacted by a dealer who’d recently bought an underperforming store struggling to generate floor traffic.
Life goes on: From baggers to blessed events
DEAR GRANDMA AND GRANDPA, I hope y’all are fine up there in Heaven. We are fine down here in Dallas. The long stinkin’ winter is finally over and I am
Start your engines, er, entries!
The reason I love this gig is not because of the motorcycles, or the PG&A, or the racing, or the events. It’s because of the dealers. I get no bigger ki
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