Dealernews - March 01, 2009

From the Editors
Mary Slepicka
I've often wondered whether the Top 100 competition was too limited in scope. There are many excellent dealerships out there, and it's heartbreaking to
Management
Treat them right, too • Great Bay Motorcycles offers paid time off and track days to employees to keep them enthusiastic about motorcycling
Service
Treat 'em right • If a customer at Bend Euro Moto wants a bike covertly delivered with a bow on it, the store will do it.
Marketing
Get 'em in the doors • For its annual Winter Sucks Sale, Great Bay Motorcycles partners with a local butcher — The Meatshoppe —
No substitute for engagement • Andy's Cycle Sales provides an off-road rescue vehicle to the local fire department.
Dealernews Special Report
Top 100 Gallery
1-Time Winner Owners: Harvey J. Sharp III, Angelle Sampey Location: Houma, La. Store size: 5,500 sq. ft. Vehicle brands:
Best Community Involvement Owner: Bob Ladd Location: Staunton, Va. Store size: 37,700 sq. ft. Vehicle brands: Buell, Har
2-Time Winner Owner: Ralph Cerundolo Location: Beverly, Mass. Store size: 80,000 sq. ft. Vehicle brands: Arctic Cat, H
1-Time Winner Owners: Russ and Leeann Saputo Location: Elkhart, Ind. Store size: 40,000 sq. ft. Vehicle brand: Harley-D
7-Time Winner Owners: Mike and Cathy Patterson Location: Topeka, Kan. Store size: 30,000 sq. ft. Vehicle brands: Buell,
Best Independent Owners: Paul and Traci Konieczny Location: Waukesha, Wis. Store size: 8,400 sq. ft. Vehicle brands:
Best Customer Service Initiative Owners: Mark Tkach and Bill Coulter Location: Tucson, Ariz. Store size: 52,000 sq. ft.
1-Time Winner Owner: Barbara Grove Location: Winchester, Va. Store size: 38,000 sq. ft. Vehicle brands: Buell, Harley-
1-Time Winner Owner: Mary Hughes Location: Yorktown, Va. Store size: 30,000 sq. ft. Vehicle brands: Buell, Harley-Davi
2-Time Winner Owners: Marion and Linda Reeves Location: Bloomington, Ind. Store size: 8,000 sq. ft. URL: www.revspo
1-Time Winner Owners: Rick and Susan Fairless Location: Dallas, Texas Store size: 30,000 sq. ft. Vehicle brands: Big Bea
1-Time Winner Owners: Tim and Nan Woodsome Location: Springfield, Mo. Store size: 10,000 sq. ft. Vehicle brands: Big D
4-Time Winner Owners: Kirk and Vaughn Penrod Location: Kalispell, Mont. Store size: 13,835 sq. ft. Vehicle brands: KTM,
12-Time Winner Owner: Bill Cameron Location: Burlington, Wash. Store size: 20,000 sq. ft. Vehicle brands: Carter Bros.,
8-Time Winner Owner: Tom Hicks Location: Brea, Calif. Store size: 15,000 sq. ft. Vehicle brands: Ducati, Triumph, Victor
2-Time Winner Owner: Tim Sherman Location: Toledo, Ohio Store size: 27,000 sq. ft. Vehicle brands: Buell, Harley-Davidso
2-Time Winner Owner: Harry Watts Jr. Location: Bonnyman, Ky. Store size: 20,650 sq. ft. Vehicle brands: Honda, Kawasaki, Suzuki, Yamah
3-Time Winner Owner: Craig Adams Location: Ventura, Calif. Store size: 20,000 sq. ft. Vehicle brands: Can-Am, Honda, Ka
1-Time Winner Owner: Eric Osner Location: Upper Darby, Pa. Store size: 23,000 sq. ft. Vehicle brands: Honda, Kawasaki
3-Time Winner Owners: Ray Grupp, Dale Johnson Location: Allen, Texas Store size: 33,000 sq. ft. Vehicle brand: Honda
4-Time Winner Owner: Gary Hengeveld Location: Flagstaff, Ariz. Store size: 32,000 sq. ft. Vehicle brands: Bombardier/Can
7-Time Winner Owner: Don Owens Location: Dothan, Ala. Store size: 22,400 sq. ft. Vehicle brands: Honda, Lehman Trikes,
2-Time Winner Owner: Morris Baker Location: San Angelo, Texas Store Size: 21,000 sq. ft. Years in Business: 7 Vehicle Brands Carrie
1-Time Winner Owners: Clark Vitulli, Allen Good Location: St. Augustine, Fla. Store size: 16,000 sq. ft. Vehicle brand:
1-Time Winner Owners: James and Julie Hurkman Location: San Marcos, Calif. Store size: 26,700 sq. ft. Vehicle brands: KT
2-Time Winner Owners: Ron Kanerva, Eric Canerva Location: Sudbury, Ontario, Canada Store size: 22,500 sq. ft. Vehicle br
13-Time Winner Owner: Mark Wallace Location: Greenwood Village, Colo. Store size: 61,000 sq. ft. Vehicle brands: Aprilia, D
5-Time Winner Owner: Bill Hearne, Chuck Golinvaux Location: Spearfish, S.D. Store size: 19,860 sq. ft. Vehicle brands: A
2-Time Winner Owners: Russ and Leanne Saputo Location: Pueblo, Colo. Store size: 25,000 sq. ft. Vehicle brand: Harley-Da
3-Time Winner Owner: Bob Lanphere Location: Renton, Wash. Store size: 80,000 sq. ft. Vehicle brands: Honda, Kawasaki, KYMCO, Suzuki, Y
1-Time Winner Owner: James D. Brafford Location: Corbin, Ky. Store size: 30,000 sq. ft. Vehicle brands: Kawasaki, Pola
3-Time Winner Owners: Donald and Marcelline Waugh Location: Orange, Va. Store size: 22,500 sq. ft. Vehicle brands: Harle
13-Time Winner Owners: Phil and Kim Nuckolls Location: Bogart, Ga. Store size: 32,000 sq. ft. Vehicle brands: Buell, Har
2-Time Winner Owners: Jack A. Bowshier, Jack D. Bowshier, Shawn Bowshier Location: Springfield, Ohio Store size: 45,000 sq. f
3-Time Winner Owners: Jack and Nancy Donahoe Location: Springdale, Ark. Store size: 27,500 sq. ft. Vehicle brand: Honda
2-Time Winner Owner: Barry Usher Location: Billings, Mont. Store size: 17,500 sq. ft. Vehicle brands: Arctic Cat, Bomb
Best Exterior Owners: Bob and Valerie Althoff Location: Sunbury, Ohio Store size: 30,000 sq. ft. Vehicle brands: Buell,
Best Use of Theme Owner: Maurice D. Slaughter Location: Portsmouth, Va. Store size: 36,000 sq. ft. Vehicle brands: Harl
Best Web Site Owner: Barry Usher Location: Billings, Mont. Store size: 32,000 sq. ft. Vehicle brands: Buell, Harley-Davi
2-Time Winner Owner: Charles M. Cole Location: Huntington, W. Va. Store size: 66,000 sq. ft. Vehicle brand: Harley-Davi
11-Time Winner Owners: Mike and Jenni Stanfield Location: Grandview, Mo. Store size: 36,000 sq. ft. Vehicle brands: Ar
4-Time Winner Owners: Bill Ewerling Sr., Bill Ewerling Jr., Judy Ewerling Location: Tulsa, Okla. Store size: 8,500 sq. ft.
1-Time Winner Owner: McGrath Motorsports LLC Location: Cedar Rapids, Iowa Store size: 27,500 sq. ft. Vehicle brands: Hon
2-Time Winner Owner: Rick Roush Location: Medina, Ohio Store size: 40,091 sq. ft. Vehicle brands: Honda, Kawasaki, KTM,
Best Media Campaign: Direct Mail Owners: Jim and Lonnie Entenman Location: Sioux Falls, S.D. Store size: 38,000 sq. ft.
Best Media Campaign: TV Owner: Mike Gill Locations: Bowling Green, Ky., and Glasgow, Ky. Store size: 11,800 sq. ft. / 10,455
1-Time Winner Owner: David Damron Location: San Bernardino, Calif. Store size: 120,000 sq. ft. Vehicle brands: Bombard
Cycle World 6-time winner Owners: Glenn and Nancy Diedrich Location: Houma, La. Store size: 20,000 sq. ft. Vehicle brands: Honda, Kawasaki, Yamaha www.cycl
1-Time Winner Owner: Daniel J. Dorsch Location: Lakeland, Fla. Store size: 60,000 sq. ft. Vehicle brands: Aprilia, Hon
2-Time Winner Owner: Maurice Slaughter Location: Harbinger, N.C. Store size: 16,000 sq. ft. Vehicle brand: Harley-Davids
5-Time Winner Owner: Maurice Slaughter Location: Elizabeth City, N.C. Store size: 14,000 sq. ft. Vehicle brands: Harley-Da
1-Time Winner Owner: Scott Maddux Location: Maryville, Tenn. Store size: 59,000 sq. ft. Vehicle brands: Buell, Harley-Da
1-Time Winner Owners: Scott and Marianne Smernis Location: Marysville, Wash. Store size: 30,180 sq. ft. Vehicle brand: H
Best Service Department Owner: Don Jeka Location: North Hampton, N.H. Store size: 11,600 sq. ft. Vehicle brands: Ducati,
6-Time Winner Owner: Robert W. Weaver Location: North Tonawanda, N.Y. Store size: 22,500 sq. ft. Vehicle brands: Lance
1-Time Winner Owner: Charles M. Cole, William Paul Cole Location: Bluefield, W. Va. Store size: 35,000 sq. ft. Vehicle
4-Time Winner Owners: Jim and Linda Foster Location: Killeen, Texas Store size: 24,000 sq. ft. Vehicle brands: Honda, Li
14-Time Winner Owner: Ted Nielsen Location: Lake Villa, Ill. Store size: 80,000 sq. ft. Vehicle brands: Arctic Cat, Bomb
2-Time Winner Owners: Michael P., Genevieve, Michael A. and Joseph Resciniti Location: Millstone, N.J. Store size: 34,600 sq
1 time winner 2009 Third Runner-Up. Owner: Steve Littlefield Location: Georgetown, Texas Store size: 43,500 sq. ft. Vehicle brands: Kaw
2-Time Winner Owner: Donna Coryell Location: Deptford, N.J. Store size: 22,000 sq. ft. Vehicle brands: Honda, Yamaha
5-Time Winner Owners: Jon and Linda Gieson Location: Rock Falls, Ill. Store size: 17,850 sq. ft. Vehicle brands: Kawasak
2-Time Winner Owners: John and Jill Parham Location: Ormond Beach, Fla. Store size: 15,000 sq. ft. URL: www.jpcycle
18-Time Winner Owners: Jimmy and Debora Jones, Robert and Nancy Jones Location: Washington, Mo. Store size: 15,600 sq. ft.
4-Time Winner Owner: Wayne A. Jaecke Location: Junction City, Kan. Store size: 31,112 sq. ft. Vehicle brands: Harley-D
1-time winner Owners: Dale and Jana Erickson Location: Nanaimo, B.C., Canada Store size: 13,000 sq. ft. Vehicle brands:
Best Use of Space Owners: David Bingham and Kathy Jo Porter Location: Bend, Ore. Store size: 8,330 sq. ft. Vehicle brand
4-Time Winner Owners: Jared Burt, Brad Ball, Allen Ball Location: Rexburg, Idaho Store size: 45,000 sq. ft. Vehicle brands: Arctic Cat, Bombardier/Can-Am, Hond
2-Time Winner Owners: Lynn Reheard, Gerald Hatch, Roger Hatch Location: Show Low, Ariz. Store size: 18,000 sq. ft. Vehi
13-Time Winner Owner: Charles Gref Jr. Location: Montreal, Quebec, Canada Store size: 80,000 sq. ft. Vehicle brands: BMW
12-Time Winner Owners: John and Jill Parham Location: Anamosa, Iowa Store size: 5,500 sq. ft. (110,000 sq. ft. warehouse)
4-Time Winner Owner: Michael McBroom Location: Neosho, Mo. Store size: 12,000 sq. ft. Vehicle brands: Honda, Kawasaki, K
1-Time Winner Owner: Baja Cycles, LLC Location: San Diego, Calif. Store size: 1,500 sq. ft. URL: www.bajacycles.com
1-Time Winner Owners: Hal Brown, Ted Zuidema, David Wiles Location: Chula Vista, Calif. Store size: 51,000 sq. ft. Vehic
1-Time Winner Owner: Charlie Cole Location: Bristol, Va. Store size: 40,000 sq. ft. Vehicle brands: Harley-Davidson
4-Time Winner Owners: William and Laurie Comegys Location: Littleton, Colo. Store size: 40,000 sq. ft. Vehicle brands:
3-Time Winner Owners: Lynn Nathan, Joel Samick Location: Bear, Del. Store size: 23,200 sq. ft. Vehicle brands: Honda, Ka
2-Time Winner Owners: Joe and Tamara Boise Location: New Haven, Vt. Store size: 8,500 sq. ft. Vehicle brands: E-Ton, K
2-Time Winner Owners: Tim Sherman, Mike Lenhart, Jim Fravenberg Location: Perrysburg, Ohio Store size: 20,000 sq. ft.
Best Event Owner: Robert Brooks Location: Colorado Springs, Colo. Store size: 34,325 sq. ft. Vehicle brands: BMW, Buell,
1-Time Winner Owner: David M. Lehrbaum Location: Cherry Hill, N.J. Store size: 20,000 sq. ft. Vehicle brands: Honda, Kawasaki, Suzuki
1-Time Winner Owners: Bill and Matt Carr Location: Zionsville, In. Store size: 5,900 sq. ft. Vehicle brand: Ducati
4-Time Winner Owner: Ted Filer Location: Macedon, N.Y. Store size: 20,000 sq. ft. Vehicle brands: Bombardier/Can-Am, H
3-Time Winner Owner: Kurt Hayden Location: Kendallville, Ind. Store size: 24,000 sq. ft. Vehicle brand: Honda URL:
2-Time Winner Owner: Richard Kent Waddell Location: Abilene, Texas Store size: 22,984 sq. ft. Vehicle brands: Harley-Dav
14-Time Winner Owners: George and Charlie Tubbs Location: Warsaw, Ind. Store size: 16,000 sq. ft. Vehicle brands: E-To
1-Time Winner Owner: Larry Northrup Location: Moncton, Neb. Store size: 24,000 sq. ft. Vehicle brands: Buell, Harley-Dav
Best Display Owners: Dan Witmer, Mary Teasdale Location: Ottawa, Ont., Canada Store size: 12,000 sq. ft. Vehicle brands:
3-Time Winner Owner: Ron Seidner Location: Covina, Calif. Store size: 155,000 sq. ft. Vehicle brands: Bombardier, Car
3-Time Winner Owner: Brett Donahue Location: Sauk Rapids, Minn. Store size: 35,000 sq. ft. Vehicle brands: Buell, Harl
3-Time Winner Owner: Morris Baker Location: San Angelo, Texas Store size: 21,000 sq. ft. Vehicle brands: Daimo/LS, Kawasaki, Lehman T
1-Time Winner Owner: Brian and Cathie Ellis Location: Beaumont, Texas Store size: 40,000 sq. ft. Vehicle brands: Kawasak
1-Time Winner Owners: Rick Whitten, Don Sodquist Location: Rogers, Ark. Store size: 33,000 sq. ft. Vehicle brands: Arcti
7-Time Winner Owner: Robert Kay Location: Lincoln, Neb. Store size: 64,000 sq. ft. Vehicle brands: Bombardier/Can-Am, E-
Record holders Grand Prize winners retire from the competition and are named to the Top 100 Hall of Fame, forever known as Top 100 dealers.
1-time winner Owners: Jarel Jensen, Shun Kwong, Clayton Porter Location: Omaha, Neb. Store size: 7,500 sq. ft. Vehicle b
Top 100 Data At A Glance Top 100 dealers are in 36 states and four Canadian provinces. States Gaining
It was almost too good to be true: one of motorcycling’s most impressive and best-loved legends becoming the 2009 Dealer of the Year. But it indeed happened
2 time winner Owner: Virginia "Jenny" Frieze Location: O'Fallon, Ill. Store size: 33,000 sq. ft. Vehicle brands: Harley-
5 time winner Second Runner-Up 2009 (TIE). Owner: John Schaller Location: Milwaukee, Wis. Store size: 48,500 sq. ft. Vehicle brands: Bu
2 time winner Second Runner-Up 2009 (TIE). Owners: Garrett and Diane Paull Location: Joplin, Mo. Store size: 21,000 sq. ft. Vehicle bra