Dealernews - May 01, 2010

5 Questions
Dennis Johnson
Brothers Greg Blackwell and Mark Blackwell are at the top of the game in their respective corners of the industry. We asked them to quiz one another on the ins an
Management
Dennis Johnson
DOUG DOUGLAS MOTORCYCLES IS THE KIND OF PLACE that many people picture when they close their eyes and think of a motorcycle shop. There’s grease on the wall
Twenty years ago, the publishers of Dealernews decided to launch an annual competition that would recognize dealerships for their efforts in store design and merc
Arlo Redwine
LightspeedNXT users will have the choice this fall to ditch their servers. The software maker plans to sell an NXT system that runs on individual computers and us
Joe Delmont
                    Editor’s note: We’ve made a change in our reporting for fiscal 2010. We’ve
Sales
Dennis Johnson
First came the rain. Then came the hail. And then the sleet was upon us. For three days across the Colorado Rockies last fall the elements came at us in fits and
Add-On Cover With switches Convenience and style merge in this accessory switch kit that doubles as a right master cylinder cover for the Honda GL1800. Lighted sw
Service
Dave Koshollek
I was thinking about the columns I’ve written over the last five years, and the thought hit me that I’ve been pretty critical of technicians in the pa
Portable parts cleaner The five-gallon Oil Eater Table-Top Parts Cleaner measures 13 inches wide, 14 inches long and 5.5 inches deep. The water-soluble Oil Eater
Special section: Remembering Don J. Brown
If you’ve ever drawn a paycheck in the motorcycle business, you owe a note of gratitude to Don Brown. If you’ve ever ridden or admired a classic bike
Marketing
Todd Shafer
By now, most of you are on the social media bandwagon in one form or another. You’ve got a Facebook page, a Twitter account, a MySpace page or even a blog o
Tracy Harris
The editors have been pestering me for some time to write a column on event planning. I guess they think I might know a bit about it after almost 25 years of invo
Column: Joe Delmont
Joe Delmont
It’s easy today to wring your hands and really despair over the state of customer service by America’s retailers. There are plenty of examples of disi
Column: Mike Vaughan
Mike Vaughan
I usually ride on weekends. Some of the most convoluted roads are in California’s San Diego County within 20 miles of where I live, and I can string togethe