Dealernews - November 01, 2007

Cover Story
Dennis Johnson
Good customer service certainly sounds like a "duh" concept. Treat the customer well and get treated well in return. End of story. Right? Not always.
Sales
Dennis Johnson
There is a point at most dealer meetings where the OEM's top brass details new programs, past successes and, finally, the new model lineup. Dealer response i
Guido Ebert
Tom Tiller, CEO of Polaris, says he hears dealers' concerns over the slowdown in the cruiser market, and vows that his company will proceed cautiously with i
Guido Ebert
Honda last month revealed plans to begin marketing a full-sized motorcycle featuring a newly developed automatic transmission. The DT-01 operates with what Honda
Mike Vaughan
One of the problems with Italian brands has been their on-again, off-again presence in the U.S. market. Ducati, Benelli, Laverda, Aprilia, Moto Guzzi, Cagiva and
Dennis Johnson
California dealers next year will be able to sell, finance and install approved aftermarket parts on new motorcycles at the time of purchase, before customers tak
Matthew Camp
EDITOR'S NOTE: Power Products Marketing, a Minneapolis research firm, conducted research into the U.S. kart market during 2007. The research suggests that th
Arlo Redwine
It's not easy to enter a market that already has more than 60 brands. So the folks behind SparX helmets are excited about the buzz they've created in tw
Service
Guido Ebert
BMW says it will open two new parts distribution centers in the United States, one in eastern Pennsylvania and the other in suburban Chicago. Both will be dedicat
Management
Guido Ebert
The National Transportation Safety Board (NTSB) is recommending that the National Highway Transportation Safety Administration (NHTSA) take immediate action to ad
Distributors offer strong product lines, have efficient ordering processes and generally provide on-time delivery, according to powersports dealers across the Uni
Column: Clark Vitulli
Clark Vitulli
Note: My partner and I have bought a Harley dealership in St. Augustine, Fla. Now that I'm an active dealer again, I'll focus my column a little more on
Column: Steve Zarwell
Steve Zarwell
Many dealers are feeling the pinch. See the box on this page for just a sampling of the bad things that were happening at press time.These are facts that we can&a
Column: Todd Shafer
Todd Shafer
My past two columns have discussed the whys, whats and hows of search engine optimization (SEO). This month I finish up with three things to avoid.
Column: Dave Koshollek
Dave Koshollek
Seems as if every month I read about the death of another motorcycling pioneer. It's sad to say goodbye to these old-timers. No longer will we hear their sto
Column: Mike Vaughan
Mike Vaughan
I've always liked Euro bikes — well, except during that period between the late '70s and mid-'90s when they seemed to lose the plot. The bike
Columns: Christy Michaud
Christy Michaud
The powersports industry has been sleeping for 25 years when it comes to its retail practices. It's time to wake up and understand how to sell products, not
Column: Eric Anderson
Eric Anderson
Since the beginning of time, the quick-rich artists have been preying upon the something-for-nothing masses. For those of you either grossly naïve or brand-n
Column: Joe Delmont
Joe Delmont
Holger Mohr, longtime star of Custom Chrome's European operation, made a host of changes after he took over as president of CCI's U.S. business about tw