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The Learning Experience
Dealer Expo Updates
Dealer Expo welcomes the Retail Owners Institute
ROI to combat 'Retail Darwinism' at 2014 Dealer Expo
ADP Lightspeed hires former Amex exec to lead learning program
Dealer Expo early registrations already top 2,000
Roadsmith to sponsor trike ride at Sturgis Buffalo Chip
Dealernews - November 01, 2010
20 groups on the rebound?
When it comes to managerial training — ratio analysis, business and marketing plans, strategic planning — 20 groups have long been the industry standa
Powersports professors: Dealership University takes training one step further
Here’s a quick quiz. Who receives more official training before jumping into the job, the average powersports salesperson or the average counter worker at M
Dealer Lab: Profits increase in August
Editor’s note: The Dealer Lab project is a joint effort between Dealernews and PowerHouse Dealer Services, a consulting firm run by former dealer Bill Shenk
McGrath Powersports creates its own 'university' for in-house training
When dealership training programs reach a certain size and depth, they often adopt the moniker “university.” Dealership University welcomes all dealer
Ducati and Triumph new-unit training: Like press launches, but better
It’s hard to sell something if you’ve never tried it. With that in mind (
Talking training with Dealership University's Rod Stuckey
Dealernews: Why does training have to be quantifiable? Rod Stuckey: What get’s measured gets done. The dealership is a fast-paced world with more to do each
Keep your head in 'the clouds'
What is DustyMoto? A particularly harsh desert race? A porn star from the ‘70s with a predilection for motorcycle apparel? Actually, DustyMoto (www.d
The ROI of education
Education is a process — not an event. Many of us “got educated” in our younger years and then boat-anchored the process all together when we be
The 2011 OEM report card
Five Questions: Larry Barrington and Matt Flintrop
This is the continuation of an article that first appeared in the November 2010 print edition of Dealernews.The service department is the one area of a dealership
Vacuum Master shock bleeding tool
The Vacuum Master shock bleeding tool from Race Tech helps increase efficiency when filling and bleeding shocks. The package includes a set of instructions, as we
Park Tool's economic wheel truing
Park Tool’s truing stand TS-7M aids in accurate wheel truing and balancing while using the bike’s axle to true wheels up to 180mm wide and 740mm in di
Empower your staff to resolve their own issues
Lately I’ve had a number of service and parts employees asking the same question: “How can I handle customer complaints and unreasonable demands bette
Learning Experience seminars to highlight profitability through education
There are quite a few new additions to Dealer Expo 2011, including the new Dealer Expo Learning Experience. Here, Dealernews chats with Stephan Ulbrich, the progr
Keeping up with the customer
The consumer is a fickle creature. One week, there were lines out the door at every Krispy Kreme in the country. Then along came the Atkins diet, and Krispy Kreme
Tool bags get stylish
From Licks Cycles comes user-friendly tool bags in rugged leather. Bags feature piped flap edges and quick-release buckles, and measure in at 10 inches wide. The
Column: Mike Vaughan
Motorcycling's early, confusing years
I’m working on a project that allows me to travel back in time for a look at what’s happened to motorcycling over the past 50 years. So far, it’
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The card read 'WOMAN'
A couple of months ago I finally renewed my membership in a particular organization. (Yes, I’d let it lapse, but due to some personal reasons I forgot and l
Service generates profits beyond parts counter
A dealership’s reputation has a lot to do with how its service department performs.
Do the math: premiums can spur interest and drive traffic
During this past winter I was contacted by a dealer who’d recently bought an underperforming store struggling to generate floor traffic.
Life goes on: From baggers to blessed events
DEAR GRANDMA AND GRANDPA, I hope y’all are fine up there in Heaven. We are fine down here in Dallas. The long stinkin’ winter is finally over and I am
Start your engines, er, entries!
The reason I love this gig is not because of the motorcycles, or the PG&A, or the racing, or the events. It’s because of the dealers. I get no bigger ki
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