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The Learning Experience
Dealer Expo Updates
Federal authorities crack down on bogus 'Fair Guide'
MIC names Blackwell chairman, Burleson vice chair
Dealer Expo: Lots of options for riding and driving
Rider communication systems adding features to broaden appeal
Dealer Expo: That's a wrap!
Dealernews - November 01, 2010
20 groups on the rebound?
When it comes to managerial training — ratio analysis, business and marketing plans, strategic planning — 20 groups have long been the industry standa
Powersports professors: Dealership University takes training one step further
Here’s a quick quiz. Who receives more official training before jumping into the job, the average powersports salesperson or the average counter worker at M
Dealer Lab: Profits increase in August
Editor’s note: The Dealer Lab project is a joint effort between Dealernews and PowerHouse Dealer Services, a consulting firm run by former dealer Bill Shenk
McGrath Powersports creates its own 'university' for in-house training
When dealership training programs reach a certain size and depth, they often adopt the moniker “university.” Dealership University welcomes all dealer
Ducati and Triumph new-unit training: Like press launches, but better
It’s hard to sell something if you’ve never tried it. With that in mind (
Talking training with Dealership University's Rod Stuckey
Dealernews: Why does training have to be quantifiable? Rod Stuckey: What get’s measured gets done. The dealership is a fast-paced world with more to do each
Keep your head in 'the clouds'
What is DustyMoto? A particularly harsh desert race? A porn star from the ‘70s with a predilection for motorcycle apparel? Actually, DustyMoto (www.dustymot
The ROI of education
Education is a process — not an event. Many of us “got educated” in our younger years and then boat-anchored the process all together when we be
The 2011 OEM report card
Five Questions: Larry Barrington and Matt Flintrop
This is the continuation of an article that first appeared in the November 2010 print edition of Dealernews.The service department is the one area of a dealership
Vacuum Master shock bleeding tool
The Vacuum Master shock bleeding tool from Race Tech helps increase efficiency when filling and bleeding shocks. The package includes a set of instructions, as we
Park Tool's economic wheel truing
Park Tool’s truing stand TS-7M aids in accurate wheel truing and balancing while using the bike’s axle to true wheels up to 180mm wide and 740mm in di
Empower your staff to resolve their own issues
Lately I’ve had a number of service and parts employees asking the same question: “How can I handle customer complaints and unreasonable demands bette
Learning Experience seminars to highlight profitability through education
There are quite a few new additions to Dealer Expo 2011, including the new Dealer Expo Learning Experience. Here, Dealernews chats with Stephan Ulbrich, the progr
Keeping up with the customer
The consumer is a fickle creature. One week, there were lines out the door at every Krispy Kreme in the country. Then along came the Atkins diet, and Krispy Kreme
Tool bags get stylish
From Licks Cycles comes user-friendly tool bags in rugged leather. Bags feature piped flap edges and quick-release buckles, and measure in at 10 inches wide. The
Column: Mike Vaughan
Motorcycling's early, confusing years
I’m working on a project that allows me to travel back in time for a look at what’s happened to motorcycling over the past 50 years. So far, it’
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Crashed? Need help? There's an app for that
ONE OF THE SPECIAL joys of riding a motorcycle is finding a lonely road in the middle of nowhere. There’s no traffic, the towns are miles apart, and it&rsqu
I am living MY dream
DEAR GRANDMA and Grandpa, I hope things are going good up there in Heaven. Spring is here, and that’s always a good thing for us in the motorcycle industry.
Three who defy the stereotype
IT'S MAY! Spring is in full swing and there are tons of motorcycles on the road with more females in the saddle than ever before.
Your closing ratio is terrible (here's how to fix it)
YOUR DEALERSHIP’S CLOSING ratio is terrible. That’s what the statistics tell us.
Stop the moto-snobbery
WHAT DOES A motorcycle rider look like? Or an ATV enthusiast? Do they wear their hair a certain way? Do all men have mustaches? Do all women wear lots of dangling
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