Dealernews - November 01, 2010

Management
When it comes to managerial training — ratio analysis, business and marketing plans, strategic planning — 20 groups have long been the industry standa
Dennis Johnson
Here’s a quick quiz. Who receives more official training before jumping into the job, the average powersports salesperson or the average counter worker at M
Joe Delmont
Editor’s note: The Dealer Lab project is a joint effort between Dealernews and PowerHouse Dealer Services, a consulting firm run by former dealer Bill Shenk
Arlo Redwine
When dealership training programs reach a certain size and depth, they often adopt the moniker “university.” Dealership University welcomes all dealer
                      It’s hard to sell something if you’ve never tried it. With that in mind (
Dealernews: Why does training have to be quantifiable? Rod Stuckey: What get’s measured gets done. The dealership is a fast-paced world with more to do each
Todd Shafer
  What is DustyMoto? A particularly harsh desert race? A porn star from the ‘70s with a predilection for motorcycle apparel? Actually, DustyMoto (www.d
Eric Anderson
Education is a process — not an event. Many of us “got educated” in our younger years and then boat-anchored the process all together when we be
5 Questions
This is the continuation of an article that first appeared in the November 2010 print edition of Dealernews.The service department is the one area of a dealership
Service
The Vacuum Master shock bleeding tool from Race Tech helps increase efficiency when filling and bleeding shocks. The package includes a set of instructions, as we
Park Tool’s truing stand TS-7M aids in accurate wheel truing and balancing while using the bike’s axle to true wheels up to 180mm wide and 740mm in di
Dave Koshollek
Lately I’ve had a number of service and parts employees asking the same question: “How can I handle customer complaints and unreasonable demands bette
Marketing
There are quite a few new additions to Dealer Expo 2011, including the new Dealer Expo Learning Experience. Here, Dealernews chats with Stephan Ulbrich, the progr
Kurt Whittington
The consumer is a fickle creature. One week, there were lines out the door at every Krispy Kreme in the country. Then along came the Atkins diet, and Krispy Kreme
Sales
From Licks Cycles comes user-friendly tool bags in rugged leather. Bags feature piped flap edges and quick-release buckles, and measure in at 10 inches wide. The
Column: Mike Vaughan
Mike Vaughan
I’m working on a project that allows me to travel back in time for a look at what’s happened to motorcycling over the past 50 years. So far, it’