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The Learning Experience
Dealer Expo Updates
Dealer Expo welcomes the Retail Owners Institute
ROI to combat 'Retail Darwinism' at 2014 Dealer Expo
ADP Lightspeed hires former Amex exec to lead learning program
Dealer Expo early registrations already top 2,000
Roadsmith to sponsor trike ride at Sturgis Buffalo Chip
Dealernews - November 01, 2012
Why Seltzer Powersports moved to multiline
ONE DAY IN 2004, Steve Seltzer and a buddy were drinking beer and talking, as guys do, about their futures, and where they were headed. Seltzer was a little bit f
Job openings, continuing education — and the future of the powersports industry
I RECENTLY HAD A conversation with Jan Plessner. You may know her from Kawasaki, where she spent many years heading up the OEM’s marketing efforts. Plessner
Accessory3 fills aftermarket niche for OEM trikes
JUST ABOUT ANYBODY who’s dealt with Harley-Davidson in the past three decades has run across Ron Hutchinson, or at least some of his work. In a career that
Dealer LAB: Destination Powersports posts $24K earnings improvement
EDITOR'S NOTE: The Dealer LAB project is a joint effort between Dealernews and PowerHouse Dealer Services, a consulting firm run by Bill Shenk, detailing his
Training your staff is easier (and cheaper) than you think
AS A CUSTOMER in your store, I am a prima donna. I am the guy with the wallet, and I want special treatment. When properly trained customer service and salespeopl
The 2012 OEM report card
THE MARRIAGE BETWEEN franchised dealers and their vehicle manufacturers is a bit worse for wear, judging by the scores dealers levied in this year’s OEM Rep
Winter to-do: Floor work, big rebuilds, and getting rid of 'that one guy'
IT IS NOVEMBER, and that means it’s transformation time; time to transform your Service department by taking advantage of the slow winter months to revise p
JIMS flywheel lock is ‘mighty’ handy for repairs
FROM JIMS USA comes tool No. 753, otherwise known as the Mighty Bite Flywheel Lock Tool. Designed for Harley-Davidson Twin Cams. The tool holds the vehicle’
Clymer updates manual for Suzuki Savage, Boulevard
CLYMER HAS THE M384-5 repair manual, which covers the Suzuki LS650 Savage and the Boulevard S40 from 1986 to 2012 (previous versions of the manual only covered mo
Six steps to fuel holiday sales at your dealership
WHAT'S YOUR DEALERSHIP doing to capture the attention of holiday shoppers this season? Did you know your customers expect you to market to them? In fact, if y
Can hard work kill you?
DEAR GRANDMA AND GRANDPA, I hope Heaven is treating y’all good. I’m sorry it’s been so long since my last letter. We have been really busy here
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Service generates profits beyond parts counter
A dealership’s reputation has a lot to do with how its service department performs.
Do the math: premiums can spur interest and drive traffic
During this past winter I was contacted by a dealer who’d recently bought an underperforming store struggling to generate floor traffic.
Life goes on: From baggers to blessed events
DEAR GRANDMA AND GRANDPA, I hope y’all are fine up there in Heaven. We are fine down here in Dallas. The long stinkin’ winter is finally over and I am
Start your engines, er, entries!
The reason I love this gig is not because of the motorcycles, or the PG&A, or the racing, or the events. It’s because of the dealers. I get no bigger ki
DealerLAB: Bad weather, new location cause a stumble
PUNTA GORDA, Fla. — Bill Shenk’s Destination Powersports finished the year ended Dec. 31 on a flat note, but overall the dealership posted a strong pe
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