Dealernews - November 01, 2013

Dealer Expo Update
Tracy Harris
DEALER EXPO in 2014 will be a brand-new show addressing the industry’s current – and future – needs. It’s a complete restructuring of the
Sales
Beth Dolgner
Extend your customers’ riding season — with a little extra voltage.
Tory Hornsby
  I RECENTLY HEARD a story about a boy from L.A. (you know, lower Alabama). He was the son of a traveling horse trainer who went from stable to stable, ranch
Service
Dave Koshollek
  IT SEEMS LIKE MANY of the poor customer service stories I’ve been exposed to lately could have gone off better if the customer service person just sl
Management
Georgia Krause
“BEING A SMALL STORE in the world of Harley-Davidson is sort of out of the norm,” says McHenry Harley-Davidson GM Chris Hoak. “We have to maximi
Special Report
Dealernews surveyed retailers in August and September, asking them to grade their distributors on criteria ranging from ordering, customer support, product qualit
Joe Delmont
Revitalized parts, service, accessory departments fueling sales as our Dealer LAB gets ready for a big move.
Column
Rick Fairless
Dear Grandma and Grandpa, I hope ya’ll are doing well. We are good and hot down here in Texas as I write this. It’s 100-plus degrees, but this is Dal