Wilkins H-D says secret to success -- is no secret

THIS IS NOT a riveting, tell-all story. Here, you won’t find the silver bullet to instant success, the magic catalyst to turn around an ailing business or the secret sauce to stability. Because things don’t exist, according to John Lyon, co-owner and general manager of Wilkins Harley-Davidson in Barre, Vt. So why keep reading?  Because as winners in the

BMW of Riverside leads from the front

Starting as a new dealership in April 2010, BMW Motorcycles of Riverside produced year-over-year growth figures above and beyond BMW’s already strong numbers. Due to a combination of aggressive leadership, hands-on participation in the sport and the right location, dealer principal Dan Schoo now finds himself at the helm of one of the strongest BMW dealers in the nation. Schoo ...

Kate Ribar 'has it made' at Renegade H-D

IF MOVING TARGETS are harder to hit, Kate Ribar has nothing to worry about.

Getting ready to move? 10 things you need to know

IT IS ALWAYS exciting to move into a new house, but it’s not always easy. If it is a new home for your dealership, the move can cost a lot of money, if you’re not careful.

First Coast Powersports is conquering the ancient city

ST. AUGUSTINE, Fla. -- Owner Mark Allen started with a marine dealership. He bought another, then added three powersports businesses, finally consolidating everything in August 2012. There are separate buildings for powersports, marine and service, and a giant tent that houses an open-air side-by-side lot.

Team Winnebagoland takes a collective approach

OSHKOSH, Wis. - They don’t pay sales commissions at Team Winnebagoland, and they don’t pay unusually high salaries, either. But nobody’s complaining, because this third-generation-run business pays an annual bonus based on the dealership’s overall profitability.

Building Your Business

Planning

THE BUCK STOPS HERE. A chief executive officer is the single person responsible for a company’s performance. He or she is the leader of the entire organizat
MORROW, Ga. – The owner of Thunder Tower Harley-Davidson in Columbia, S.C., has bought Clayton County Harley-Davidson, the biggest Harley-Davidson dealershi
ORWIGSBURG, Pa. – Proof that great customer service builds loyalty: Burd Guers, 69, was the first to buy a Harley-Davidson from Schaeffer's Harley-David
PUNTA GORDA, Fla. -- April was a huge turnaround month for Destination Powersports as the dealership sold a record 76 new and pre-owned units and posted a net inc
FORT MYERS, Fla. – Scott Fischer Enterprises (SFE) has announced plans to develop a 16.5-acre project that will include a 54,000-sq.-ft. store, on
SANDUSKY, Ohio – A family business that’s seen steady growth since it opened in 2009, Fox Cycle Works is looking into expanding for the fourth time. &

Vehicles

SANTA CRUZ, Calif. - Zero Motorcycles announced that Beach City Mopeds and Scooters of Costa Mesa, Calif., has become an authorized dealer of the electric motorcy
BETHEL, Conn. -- In less than two months, Hamlin Cycles is already becoming a destination for area riders, especially those who favor Triumph and Moto Guzzi. Owne
MEDINA, Minn. – The Daytona Beach Police Department, an agency that protects and serves in a city that plays host to major powersports events such as Speed
NORFOLK, Va. – Dominion Powersports Solutions and National Powersport Auctions are teaming up to provide further access to powersports market information, p
EDMONTON, Alberta - Canada’s largest independent distributor of powersports product lines, Visionary Motorsports Ltd., has joined Segway’s worldwide d
HARLEY-DAVIDSON this week unveiled a bombshell in the form of its first electric motorcycle, named Project LiveWire. As the news broke across endemic and non-ende

Aftermarket

JACKSONVILLE, Fla. - Oxford Products USA Inc. announced that it has expanded its dealer-direct network and separated from D2M to focus on dealer-direct sales and
RICHMOND, Calif. -  Arrow Special Parts Italy, the manufacturer of Arrow exhaust systems, has released pricing for the third and fourth quarters of 2014
RICHMOND, Calif. - SpeedMob Inc. has purchased the operating assets and majority of inventory of Geared Up Powersports, which did business as LeoVince USA, SpeedM
ANAHEIM, Calif. - John Peck and Leigh Crawford announce the launch of Firebrand Design LLC, which will manufacture and design aftermarket products for motorcycles
BIRKINHEAD, United Kingdom - The Davida paintshop, having spent the winter mastering the idiosyncrasies and time consuming nature of metal flake paint effects, ha
WHEN WE WERE looking for aftermarket motorcycle parts as part of our Women Who Roll 2014 special section, we realized that while there aren't that many produc

Top 100

COLUMBUS, Ohio – Iron Pony Motorsports has hired former American Motorcyclist Association national riding manager Dave Hembroff as special projects director
THIS IS NOT a riveting, tell-all story. Here, you won’t find the silver bullet to instant success, the magic catalyst to turn around an ailing business or t
LYNN NATHAN planned to retire five years ago at the age of 65, but when the economy collapsed in 2008, triggering the Great Recession, she felt obligated to conti
SANTA FE, N.M. - Santa Fe Harley-Davidson is under new management following Danny Spurlock’s sale of the shop to David Pearson. The dealership in a former T
KANSAS CITY, Mo. – The industry and dealer community mourn the loss of Top 100 dealer Michael Stanfield, owner of Freedom Cycles Inc. and Freedom Rally Raci
The reason I love this gig is not because of the motorcycles, or the PG&A, or the racing, or the events. It’s because of the dealers. I get no bigger ki

Customers

We also wanted to get feedback about Overland Expo from some of the brands involved. Tracy Motz, communications manager for Rev’It USA, answered some questi
SPARTANBURG, S.C. -- Two Kawasaki Concours 14 motorcycles had been underused since their 2010 purchase, so a pair of police officers who ride in their personal li
TUCSON, Ariz. -- Adventure motorcycling is growing fast, and in doing so, becoming a larger slice of the powersports pie. But people have been “motorcycle c
LIVINGSTON, Mont. - WomenRidersNow.com (WRN) is preparing to celebrate its 10th anniversary in 2015 as an online magazine serving women riders and the men who rid
VAUGHAN, Ont. - According to a survey by Canadian online biker dating website BikerKiss, more women than men are Harley-Davidson enthusiasts. About 3,000 members
MINNEAPOLIS, Minn. – Polaris has joined a three-year program of the American Farm Bureau Association that offers discounts on ATVs and UTVs to members. Thro

Market Forecasts

Q1 2014 Dealer Sentiment Index: New models bolster long-term outlook

WARMER WEATHER seems to be bolstering everyone's moods, according to the Q1 Dealer Sentiment Index survey produced by Baird Research and Dealernews.

Running Your Business

Administration

THE BUCK STOPS HERE. A chief executive officer is the single person responsible for a company’s performance. He or she is the leader of the entire organizat
JUPITER, Fla. - F&I and dealer development provider RpmOne has upgraded its website to include a virtual training center and Instant Quote System, a web-based
THIS IS NOT a riveting, tell-all story. Here, you won’t find the silver bullet to instant success, the magic catalyst to turn around an ailing business or t
The Sea-Doo Spark has proven to be a double-edged sword for retailers, according to a new Dealernews/Baird research survey of BRP dealers.  
DULUTH, Minn. – ARI Network Services, Inc. has officially opened its new facility of more than 25,000 sq. ft. The company invested more than $500,000 in the
THE EVOLUTION of side-by-side models is proof that if something has a motor in it, then someone will want to race it. Originally the workhorse of the powersports

Financials

PUNTA GORDA, Fla. -- April was a huge turnaround month for Destination Powersports as the dealership sold a record 76 new and pre-owned units and posted a net inc
PUNTA GORDA, Fla. -- Last month, we discussed the importance of having the right people to execute your systems and processes. In this report, we see that people
PUNTA GORDA, Fla. — Bill Shenk’s Destination Powersports dealership was hit by a triple whammy early in 2014 but still managed to post a slight profit
CHICAGO, Ill. - Veteran consultants Dick Outcalt and Pat Johnson from The Retail Owners Institute will present premiium retail financial workshops as part of the
PUNTA GORDA, Fla. — Bill Shenk’s Destination Powersports finished the year ended Dec. 31 on a flat note, but overall the dealership posted a strong pe
NAPLES, Fla. – Lease finance company Chrome Capital has completed a $20 million equity investment from Leucadia National Corp., a publicly listed diversifie

Inventory

SANTA MONICA, Calif. – Dealer Expo announces that asset management expert Mel Selway of P.A.R.T.S.* will create a Model Store Room for the DX Dealership --
MILWAUKEE, Wis. – Lawn equipment manufacturer Echo Bear Cat will use ARI Network Services’ eCatalog solution on its dealer portal to allow its distrib
The following comments were submitted by BRP franchised dealerships in the Q1 2014 Dealer Sentiment Index research study, produced by Baird Research and Deal
The following comments were submitted by KTM franchised dealerships in the Q1 2014 Dealer Sentiment Index research study, produced by Baird Research and Deal
The following comments were submitted by Suzuki franchised dealerships in the Q1 2014 Dealer Sentiment Index research study, produced by Baird Research and D
The following comments were submitted by Arctic Cat franchised dealerships in the Q1 2014 Dealer Sentiment Index research study, produced by Baird Research and De

Legal/HR

PANAMA CITY BEACH, Fla. - The owner of a scooter rental business has sued Bay County and the City of Panama City Beach, claiming ordinances that would require saf
COLUMBUS, Ohio – A.D. Farrow Harley-Davidson is seeking experienced candidates to fill three openings: motorcycle sales manager, motorcycle F&I manager
RALEIGH, N.C. - Ray Price Harley-Davidson and Ray Price Triumph have promoted former sales manager and finance director Mark Hendrix to general manager. “Ma
GRETNA, La.  – The owners of New Orleans Harley-Davidson in Metairie are suing the shop's former office manager to recover nearly $100,000 allegedl
HOUSTON, Texas – With only three months saddle time for Monster Performance Cycles, the repair and custom shop is already hiring to meet demand. “Our
CLEVELAND, Ohio – The former manager of an OEM dealer systems division has launched a consultancy to help small to midsize businesses manage organizational

Training

IN MY April article, I covered the importance of having a training plan and continuously improving it. Having a training system in place separates elite dealers f
SANTA MONICA, Calif. – Dealership University will deliver three exclusive workshops as part of an in-depth Marketing Track educational program at the D
SANTA MONICA, Calif. - Advanstar Communications announces that more than 125 companies already contracted to exhibit at the 2014 Dealer Expo since exhibit sales o
CORONA DEL MAR, Calif. – Gart Sutton & Associates Inc. announces its fall schedule of one- to three-day management workshops in Denver.  “Lea
AGOURA HILLS, Calif. – Motor Vehicle Software Corporation (MVSC) has redesigned its Registration Management Professional (RMP) training program for 2014, ma
SALT LAKE CITY, Utah – ADP Lightspeed has hired Todd Smith to the new position of director of learning and development. Smith will work out of the ADP Light