Advantage Powersports strives to be north Kansas City's one-stop powersports shop, offering our customers the largest selection at the lowest prices.
Advantage Powersports, owned by the same family as Top 100 dealer Freedom Cycles in Grandview, Mo., utilizes the experience gained from 36 successful years of business that Freedom Cycles has achieved. Like Freedom Cycles, Advantage Powersports implements an in-stock guarantee to all of our customers, promising to have their "bread and butter" items in stock. This includes tires, tubes, spark plugs, oil, oil filters and more. We also offer our customers a low-price guarantee and will match any competitor's price. With our large selection of parts, accessories and apparel, in addition to our almost 13,000 sq. ft. showroom, there is no doubt Advantage Powersports is north Kansas City's largest powersport shop.
Showroom Design and Layout
Advantage Powersports has a very open showroom. As soon as our customers enter the dealership, they can see our huge selection of motorcycles, ATVs, UTV, dirt bikes and personal watercraft. Our spacious showroom gives our customers the ability to easily browse and compare models side-by-side. We space our powersports machines accordingly so that every customer can walk around each unit and sit on each machine without having to worry about other machines packed closely around them.
Advantage Powersports’ associates are the No. 1 feature of our showroom. In the Sales Department, our associates follow a specific sales process to ensure that the customer is getting the right machine for their needs and that we are providing them with the best customer service possible. During the sales process, customers are introduced to a member of the Parts and Accessories Department and a member of the Service Department. This gives them a personal introduction to every department in our dealership.
We value the business of our customers and thank them properly after their powersport purchase with a custom thank you note. Each thank you is personalized for each customer to express our appreciation for their business. This is a practice used by Advantage's sister store, Freedom Cycles, and it has proven to bring a smile to our customer's faces.
Advantage Powersports offers the Advantage Plan. The Advantage Plan is a service plan which provides our customers the ability to ride worry-free for three years. When customers purchase the Advantage Plan, they receive three years of factory-recommended maintenance, free oil changes, free summerization/winterization, priority handling and scheduling at locked-in labor rates. With this plan, we know our customers are taking proper care of their machines and we are taking proper care of our customers.
Our technicians are the best of the best! Advantage Powersports' Service Department is formed from factory-certified techs who are trained from brands such as Polaris, Honda, Suzuki and more. We pride ourselves on getting our technicians certified to the highest levels possible, not only for their personal growth but for the improved knowledge that will reflect in our service work. In addition, our service personnel are certified to perform Missouri State Inspections. Lastly, Advantage Powersports recently installed a digital service menu. This digital menu allows us to advertise monthly specials, mechanic tips, promote upcoming store events and encourage our customers to visit our Facebook page.
Not every Service Department can say they have diversity, but we can. In the Midwest, our Spanish-speaking customer base is increasing, and to stay ahead of the competition, we have recruited bilingual personnel. Our bilingual technician gives us the ability to clearly communicate with our Spanish-speaking customers to ensure we know what their service needs are and that we complete the work to their expectations. We also have a member of our Parts Department who is bilingual to serve our Spanish speaking customers, too.
Training and Employee Motivation Practices
Commitment to Customer Service
Involvement in the Community
Kansas City has a large metropolitan area and there is always a ride happening during the riding season! We proudly support charity rides by donating gift certificates to the organization. Advantage Powersports issued $2,000 worth of gift certificates during the 2013 year and will do more in 2014. Contributing to charity rides and organizations is one small part of our community involvement. Advantage Powersports proudly supports local community groups such as the Harvesters through food drives and the Salvation Army through adopt-a-family. In addition, Advantage Powersports associates were allowed to spend portions of their normal work schedule to volunteeer at the Salvation Army during the holiday season while still being paid as if they were at the dealership. Associates volunteered about 60 hours of their time in December 2013 to help the Salvation Army and local community!