Central Texas Harley-Davidson
Mission Statement: Central Texas Harley-Davidson strives to make loyal customers for a lifetime by providing an unprecedented value and experience. We will train, adapt, and relentlessly improve to be the only source for all that is Harley-Davidson in Austin and Central Texas.
Showroom Design and Layout
We have an open showroom, with 12 flat screen TV's, a 26-speaker sound system, high ceilings loaded with motorcycles, P&A and Motorclothes with easy staffed kiosks for check out, custom signage, proper stocking levels that utilize modulating inventory display methods.
Service features a ride-in check in area that is fully air-conditioned, along with air curtains, three kiosks for check-in, menu boards for pricing and three TV's rotating banners of store and service specials and events.
Training and Employee Motivation Practices
Daily training Monday-Friday before we open for all staff that includes questions and answers, written testing, seminars and role playing.
Commitment to Customer Service
Involvement in the Community
Each year we support the local Blue Santa with Round Rock Police Department, with annual sponsorship and participation of their golf tournament, an annual charity ride and toy donation bins on site throughout the holiday season. We reach out to other local businesses for support and local news media for coverage. We raised $2,500 in cash plus more than 500 toys for local children in Round Rock.