Showroom Design and Layout
Our Service Department has a simple, straightforward design. Riders drive right up into a service room from the alley and out of the elements. A service writer greets the rider and gets the bike checked in. Once the owner hands the bike over, they can walk directly into the main building. Restrooms are immediately available inside. Our diner is located just beyond the restrooms so that riders can stop in for a bite to eat or a cool drink while their motorcycle is being serviced.
Training and Employee Motivation Practices
Knowledge is key for good customer service. Not just knowing the product, but understanding how it can benefit the customer is vital to successful customer service and overall experience. Because of this, our dealership has many different structured pay-for-performance plans that are built on the foundation of providing quality customer service in every department. In addition to knowing our assigned job duties, many departments cross-train their employees for coverage in multiple departments when and if required. Because of their key roles, only the core administrative staff and motorcycle mechanics stay focused within their specific job duty.