Harley-Davidson of Erie
Customer satisfaction is our business. We contribute to the fulfillment of dreams by providing quality motorcycles, related products, and exceptional service to our customers. We keep our promises, treat all customers fairly, and above all, we are always honest. Our business is customer satisfaction.
Showroom Design and Layout
Training and Employee Motivation Practices
Commitment to Customer Service
Our customer service philosophy is simple: treat our customers the same way that we expect to be treated. Our staff is enthusiastic, courteous, and always willing to assist customers. Our customer service goal is to exceed our customers' expectations and enhance their purchase and ownership experiences.
One example that exemplifies our customer service philosophy occurred when a customer contacted us about a motorcycle that she wanted to buy for her husband's 40th birthday - which was only two days away. We didn't have the motorcycle in our inventory, but our sales team was able to locate the motorcycle at another dealership that was 385 miles away. After a 15-hour trip the next day we were able to obtain the motorcycle and return in time so that she was able to surprise her husband with his dream bike on his birthday the following day. Needless to say, he was both very surprised and happy with his birthday gift!