Liberty Cycle Center Inc.
It is the mission of Liberty Cycle Center to support the sport of motorcycling and ATV'ing.
We support and encourage family fun and safety.
We understand that our customers are not dependent on us, but rather, we are dependent on them.
We believe in giving back to our community, first responders and military.
We strive to have the best trained, empowered and committed people in our industry and by doing so we hope to earn customers' friendship and trust -- not only on the initial sale, but the referral sale and the repeat sale, by offering them the best experience every time.
At the end of the day it comes down to this: WE SELL FUN -- ENJOY THE RIDE.
Showroom Design and Layout
Our showroom is divided into four mini showrooms, each showcasing that particular brand. We strive to keep product adjacent with related apparel and accessories. All items are easily accessible to potential customers to ease the purchase process.
We strive to keep our techs at the top of their game by making factory training mandatory every year on top of OEM update seminars and internet based training. Each Friday, they have employee led training sessions before opening. It is each person's responsibility to locate something relevant to train on. Each tech has two benches to increase productivity, and is issued a laptop for servicing units, looking up parts etc.
Training and Employee Motivation Practices
We have daily meetings to discuss upcoming sales, issues etc.. followed by departmental meetings. Sales daily, parts Wednesdays, Thursdays store training, Friday service. We also offer additional paid time off for community service.
Commitment to Customer Service
We understand that our customers are not dependent on us; rather us on them. We do what we deem necessary to keep a customer happy, within reason. We have policies in place and give all our employees empowerment to step outside these policies if need to in order to keep the customer happy. We look at it this way: will spending or "losing" a little money now earn us their business, which could be thousands of dollars in the future?