Sky Powersports of Lake Wales

20769 U.S. Hwy. 27, Lake Wales, FL
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Type of Retail Business:
Franchised (selling new vehicles), Used Vehicle Dealer
Owner(s): 
Roc Northey
General Manager: 
Dave Farina
Years in Business: 
31
Gear, Apparel and Helmets: 
Fox, Shoei, HJC, Icon, Tourmaster, Scorpion, Fulmer, ZR!, Fly, Alpinestars
Accessories: 
Cobra, Akrapovic, Kuryakyn, Two Brothers Racing, Yoshimura R&D, FMF, Pure Polaris
Parts and Tools: 
Suzuki, Yamaha, Polaris, Kawasaki
Distributors: 
Helmet House
Distributors: 
Parts Unlimited/Drag Specialties
Distributors: 
Sullivans
Distributors: 
Tucker Rocky/Bikers Choice
Distributors: 
Western Power Sports (WPS)
Male: 
90%
Female: 
10%
Average Age: 
45
Total Facility: 
25,000 sq. ft.
Showroom: 
10,000 sq. ft.
PG&A Departments: 
10,000 sq. ft.
Service Dept: 
5,000 sq. ft.
Total Acreage: 
5

Mission Statement

Our mission is to provide the best possible customer experience in sales, service, F&I and parts and accessories.

Showroom Design and Layout

Our showroom features tile floors, slat-board walls and elevated display areas with laminate accents. We also have a separate Kawasaki sportbike room. Our parts and accessories area also features slatwalls with spotlighting and neon accents. Areas are used to designate merchandise by type, like helmets, apparel, etc. We also have a display of James Stewart's 2000 KX80, and also a snowmobile on display, which is funny considering that we are located in central Florida.

Service Department

Our service department features a service counter, waiting area with vending and free coffee and a television. Our customers choosing to wait for short-term services may choose to relax on our white leather couch or in a standard chair.

Training and Employee Motivation Practices

Both of our service and sales staffs attend training from the manufacturers of the products that we sell. Our senior staff attends yearly LEMCO meetings and seminars. Some of the training our sales staff completes allow the dealership to maintain VIP status as a Polaris dealer. Having won both Yamaha and Polaris sales awards and contests so far this year demonstrates our overall performance.

Commitment to Customer Service

Offering outstanding customer service is our goal. We strive to achieve it by simply treating customers how we would like to be treated ourselves. We offer quick turnaround time for service customers, because we know that customers want their units back A.S.A.P. We always wash each new or used vehicle by hand before our customers take delivery, because this is what we would expect, at the very least. This year, our service department was awarded Suzuki's Super Service Award.

Involvement in the Community

Our community philosophy is that we consider ourselves part of our community. We try to support local high school organizations, like Future Farmers of America, the cheerleading squad, and more with donations, raffle items etc. We are members of the local chamber of commerce. When approached for assistance for individuals, we try to help out. On May 12, we held the "Benefit for Bailee" where we partnered with a local ATV riding park. This event featured ATV rides, games, races, demos, live entertainment, raffle prizes (Win An ATV!!!), food, fun and more.