It is the mission of Smokin' Harley-Davidson to provide the best possible customer service to all motorcycle riders and enthusiasts. Our friendly, knowledgeable and professional staff will assist, inspire and educate each customer while fulfilling their wants and needs, and by making their dreams become reality. We realize that customer service is the only thing that will bring a customer back into our store. Here at Smokin', we take pride in how we treat our customers. We provide the best customer service in the Carolinas and we consistently exceed every expectation. We are the only powersports store in our area that operates all departments seven days a week, this enhances our business tremendously as our customers know they can stop by anytime, for anything.
Showroom Design and Layout
Training and Employee Motivation Practices
Training is crucial to our success and the staff members love and appreciate the fact that we take the time and effort to train them. All departments are required to hold weekly classroom training conducted by Department Managers. All Harley-Davidson University classes, relevant to each department, are also required. We also utilize training DVDs/webinars from LEMCO, RPMG, Dealership University, Assurant and Harley-Davidson. We take full advantage of any regional training and provide our Technicians a "next level school" every year. We also host several in-house Harley-Davidson classes where staff from local (five-state radius) dealers attend.
We give monthly bonuses and run corporate contests to generate our desired outcomes whether it be aged units sales, line items per ticket, billed hours or anything else like that. It gets all staff involved, they build camaraderie, esprit de corps and more importantly they start understanding how the business works.