To focus on relationships, to exceed expectations, to never stop improving, TO BE THE BEST.
Showroom Design and Layout
Wildcat Harley-Davidson focuses on providing the complete rider experience to anyone who walks into our location. We pride ourselves on making sure that every customer that walks through the door is welcomed into the Wildcat H-D family. The phenomenal customer service we deliver, one of the largest selection of motorcycles in the state, our Wildcat Custom Shop experts, our beautiful showroom, and our on-site events are just a few of the reasons why people drive hundreds of miles to Wildcat Harley-Davidson. We also believe in giving back to our community by providing support to our local schools and charities.
We have a large and open service department with the best equipment and mechanical staff in the area. We have a Dynojet Trike Dyno to help with all of our performance systems and customer needs. The bays are laid out very clean and smart in order to make our technicians the most proficient that they can possibly be. We have a dedicated parts-to-service window that allows our technicians easy access to the parts and accessories that they need for each job. We pre-stage all parts and have kits ready to go when needed. Excellent lighting and a very clean atmosphere help our customer base feel secure with their motorcycles being worked on here. We also have a large viewing area where customers can see their technicians at work. Wildcat Harley-Davidson also offers service on Sundays so that the customers can get the help they need, when they need it.
Training and Employee Motivation Practices
All departments hold weekly meetings to keep all staff up to date and informed on current promotions and events. Sales incentives are offered to help motivate team members to strive for the best everyday. There are also award programs in place to award any employees that go above and beyond in their department.
Commitment to Customer Service
We believe that we should exemplify our dealership's commitment to customer service and satisfaction daily. We believe we should demonstrate respect, integrity, and pride with our customers. We believe employees should greet every customer with eye contact, a sincere welcome, and a smile. We attempt to engage the customer through common interests. Customers are escorted through the dealership as opposed to the employee simply pointing out directions. Employees are encouraged and empowered to break away from regular duties or conversations to address a customer's needs.
Involvement in the Community
Wildcat Harley-Davidson tries to go above and beyond to be involved in any community events. We host as many rides as possible and list all rides in the area on our ride event calender. Wildcat Harley-Davidson also gets involved in the World Chicken Festival held in London, Ky., every year. All events that Wildcat becomes involved in are open to the community and help promote a local group or charity.