Showroom Design and Layout
Our showroom layout is likely very similar to many modern operations. With that said, our team believes that we must keep our showroom very fresh. Annually we move all the departments around to ensure that customers see new items and new placement. Moreover, we work on a written rotation that ensures products make their way to the forefront of the dealership and avoid becoming stale.
Training and Employee Motivation Practices
- We offer a self-development component to our training. Each staff member is offered $100 a month to read and test on a specific book we assign. The general manager/co-owner selects the book and everyone that would like to participate reads the book and tests on it. If they pass the simple test, they receive $100. These books are always focused on leadership/self development/or customer service.
- All staff are offered at least one class offered by Harley-Davidson or instructor led off-site.
- Lastly, we also pay professionals to evaluate our staff, coach, and advise on department specific needs.
Commitment to Customer Service
Involvement in the Community