Dedication, hard work, and honesty.
Dedication to all motorcycle riders. Hard work and long hours.
Sometimes the customer needs to be seen before or after hours, and we make time for them when possible -- and they really appreciate it.
Honesty. When the customer asks something that you are not completely sure of, you don’t pretend to know, you tell them you will check on that and get back with them. And if you make a mistake, you admit to it. Everyone makes mistakes, and if you admit you made a mistake the customer most likely will understand as long as you do your very best to make it right.