Training

MANY dealership managers are familiar with customer relationship management, but too many focus on just customer management without much thought for the relations

COURTING CUSTOMERS is almost like courting a mate. I claim they’re identical, except the attraction to the opposite sex and procreation is even stronger tha

DEALER EXPO, Indianapolis, Ind. – Building a, effective team of employees is an ongoing struggle for many dealers.

DO YOU CONSIDER the recession over? During the last four years, our industry downsized from approximately 7,500 franchised dealers to just over 4,000. That’

WE ARE SPOILED. We won’t pay for what we already know. We won’t go two minutes out of our way to come see you. We’ve become a razor-edged crew o

Dealernews Sourcebook 2013 > Business/Retail Services > Training and Education Services This directory of providers is a service from Dealernew

INDIANAPOLIS, Ind. - As the industry prepares for the big Dealer Expo in February, show management has announced that the 2014 show will move to a new timeframe.

THERE ARE MORE THAN TWO-DOZEN dealer management, sales, marketing and service seminars planned by Dealership University for the 2013 Dealer Expo, Feb. 15-17 in In

AS A CUSTOMER in your store, I am a prima donna. I am the guy with the wallet, and I want special treatment. When properly trained customer service and salespeopl

EL CAJON, Calif. - Motonation is charging forth with a new product webinar that highlights Sidi's 2013 product lineup. The seminar is scheduled for 3 p.m. PDT