DEALER EXPO, Indianapolis, Ind. — Identifying the threats and opportunities your service department can face is the first step toward turning the area in a powerhouse contributor to the dealership’s overall success, explained Dealernews columnists Dave Koshollek during his service workshop session Friday morning.
But, before you can start counting the green, it’s imperative to identify and tackle each challenge, and figure out the best steps for tapping into the profit potential of the service department. All of this and more was hashed out by Koshollek and the more than 200 years of service experience of the crowd assembled for the morning session.
So what threats are dealers and stores facing today? How about the liability of customers not wanting to pay for safety-related repairs, the profit drain of warrant work and recalls or customers claiming previous damage be fixed by the dealership.