Powersports Data Solutions, providers of Service Manager Pro (SMP) to thousands of dealerships, launch RideTrekker.com. Billed as the first fully seamless way for Dealers to receive detailed online service requests from consumers into their dealer management system, RideTrekker is a new mobile friendly online application that allows consumers to schedule service, request parts and OEM accessories with any of the SMP dealerships.
“We realize dealerships that use SMP are the best service operators in the country,” states C.R. Gittere, President of Powersports Data Solutions. “We have thousands of locations across North America that really focus on service and really want to provide the best experience for consumers.”
RideTrekker is free for consumers to use. “The consumer can create an account and choose their vehicle from a selection of more than 45,000 models,” Gittere explains. “Once they choose their vehicle, they can submit a service, parts, or OEM accessory request to any of our SMP dealership locations.” The consumer will also be able to store their vehicle under their profile and view certain pieces of technical data such as factory recommended service intervals, common service parts, OEM accessories and even a few technical specifications.
“We recognize the struggle brick and mortar stores go through every day in just answering the phone,” Gittere adds. “We felt like we needed to do something to make the communication between the consumer and the dealership easier… hopefully RideTrekker will help streamline this process.”
All service, parts and accessory requests from RideTrekker come into SMP, so employees can quickly review, accept the request, and respond to the consumer without leaving the SMP application. Since SMP has full integration with popular DMS systems, including EVO, NXT, Commander and DX-1, the requests can be imported directly into the DMS.
To learn more about Powersports Data Solutions and the new RideTrekker, e-mail customerservice@servicemanagerpro.com, call (704) 504-1731 or click:
https://ridetrekker.com/